Online Community Help Guides

The following documents provide guidance on PLIA’s Online Community.

Getting Started in the Online Community

• How to Create a Secure Access Washington (SAW) Account and Access PLIA’s Online Community (PDF)

Heating Oil Insurance Program Online Community Guides

• Online Community Status Definitions (PDF)

Insured Customers:

• How to File a Heating Oil Insurance Claim in the Online Community (PDF)
• How to Approve a Scope of Work, Change Order, or Invoice in the Online Community (PDF)

Service Providers:

• How to Submit an Invoice in the Online Community (PDF)
• How to Submit Items for Approval in the Online Community (PDF)
• How to Submit a Work Plan or Change Order in the Online Community (PDF)
• How to Submit a Claim for Closeout in the Online Community (PDF)
• How to Upload Service Provider Agreement Documentation in the Online Community (PDF)

Technical Assistance Program Online Community Guides

• How to Request an Opinion in the Online Community (PDF)
• How to Submit a Milestone Deviation Progress Report in the Online Community (PDF)
• How to Submit a Monitoring Work Plan in the Online Community (PDF)
• How to Submit a Work Plan Progress Report in the Online Community (PDF)

UST Loan and Grant Program Online Community Guides

• How to Apply to the UST Loan and Grant Program in the Online Community (PDF)
• How to Approve a Work Plan in the Online Community (PDF)
• How to Approve an Invoice in the Online Community (PDF)
• How to Create and Submit a Preliminary Planning Assessment (PPA) Work Plan in the Online Community (PDF)
• How to Create a PPA Invoice in the Online Community (PDF)
• How to Create a PPA Work Plan in the Online Community (PDF)
• How to Create a Cleanup/Construction Interim Invoice in the Online Community (PDF)
• How to Create a Cleanup/Construction Work Plan in the Online Community (PDF)
• How to Create a Progress Report in the Online Community (PDF)
• How to Create New Invoice Items in the Online Community (PDF)
• Invoice Status Definitions (PDF)

Heating Oil Loan and Grant Program Online Community Guides

• How to Create and Submit Invoices in the Online Community (PDF)
• How to Create and Submit Progress Reports in the Online Community (PDF)
• How to Approve Work Plans in the Online Community (PDF)
• How to Create a Cleanup/Construction Work Plan in the Online Community (PDF)
• How to Update and Submit a New PPA Work Plan in the Online Community (PDF)

For further assistance with the Online Community, please contact Jeremy Richtmyre.